Complaints & Feedback Guidance
At Payment International Enterprise B.S.C. (Closed) (PIE), we strive to deliver exceptional service at all times. Should our services fall short of your expectations or if you wish to offer constructive feedback, we’re here to listen and take appropriate action.
You may submit complaints or suggestions via any of the following methods:
- Via Our Website
Visit our official site and use the “Contact Us” form. - By Email
Send the detail of your complaint or suggestion along with your name, mobile number, and address details at: complaints@pie-int.com - By Post
Write the details of your complaint or suggestion to us along with your name, mobile number, email address (if available) and address details at:
For the attention of: Complaints Officer / Head of Compliance
Payments International Enterprise BSC (C)
Al saffar house
Building 1042, Road 3621
Block 436, Seef, Bahrain
What to Expect When You Contact Us
- Expect an acknowledgement within five (5) business days.
- We’ll acknowledge receipts promptly and issue you a reference number.
- If we cannot resolve the matter immediately, we’ll provide an estimated timeframe for resolution.
- We may reach out to you for additional information or provide periodic updates on the status of your case.
- We’ll get back to you in writing within 30 days with the outcome of our review and the actions we’ve taken to resolve your concern.
We comply with all relevant Central Bank of Bahrain (CBB) requirements, including reporting and resolution procedures for payment-related complaints. All complaints are carefully documented and managed with adherence to regulatory standards.
If You Remain Unsatisfied
If our resolution does not meet your expectations, you may escalate the matter to the Consumer Protection Unit at the CBB within 30 calendar days from the date of our final response through the following:
We’re grateful for your feedback and committed to improving your experience with us.